Thursday, July 31, 2014

Job-Site Selfies, Good Idea or Get a Life

             (Clearwater, Sidewalk Selfie)


I look through websites for good pictures and themes. I look for different angles at job sites that enhance the end product and highlight the craftsmanship. 

I see tons of pictures of finished work or before and afters. I always question is this a real pic from the company or do they pay for pics. Some companies use watermarks on their pictures to give them authenticity which I think is a great idea. Other companies take pictures while employees are present on the job and you can read the shirt or truck. That is usually the extent of pictures on websites.

I want to be different...

For the month of August, I will be taking selfies and videos at jobs to see if this resignates with my audience. My audience is Baby Boomers with disposable income that have just retired or will retire within 3 years that typically just moved. I can use these pictures for both blogs and social media.

My theory is these pictures and videos will come across genuine and authentic. 

Give me your thoughts on this, Good Idea or Get a Life?

Justin

What To DO With Upset Customers..



Man I had a doozy today...

A good close customer to me went nuts today. I had to stop and listen to the concerns and knod my head. Listen to their argument while keeping eye contact the entire time.

Complaint: My A+ Trim carpenter screwed some crown molding up and made a mess. Come to find out he got real busy and subcontracted the job and his sub screwed up. Marked up freshly painted walls, smeared fingerprints on new doors..The works.

I had to just sit and take the lashing like a man.

Here is the steps I used when getting a good lashing:

1. Keep Calm: My body language during the lashing was arms down and not aggressive what so ever.

2. Listen: Maintaining eye contact and nodding my head showed engagement and I was listening.

3. Response: Maintain control of the situation and explain how you will rectify. I like to take personal responsibility even if its not my direct fault.

4. Commitment: This mess will be cleaned up by tomorrow and I will make sure everything is taken care.

I saw a switch in their face and body language when I took these steps. I maintained the job and was able to gain trust back.

Please add your story below?
Justin

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